Frequently Asked Questions (FAQs)
🛍️ 1. Products & Materials
1. What type of hijabs do you sell?
We sell shawls including our signature Elan Crinkle Shawl and other selected designs.
2. What material is your shawl made from?
Our shawls are made from lightweight, breathable, and comfortable fabric suitable for Malaysian weather.
3. Is the material suitable for hot weather?
Yes, our hijabs are breathable and comfortable for daily wear in Malaysia’s climate.
4. Is the fabric see-through?
Most designs are semi-opaque. Inner wear is recommended for lighter colors.
5. Is the shawl easy to shape?
Yes, our shawls are designed to be easy to style and beginner-friendly.
6. Does the material wrinkle easily?
Our crinkle series is naturally textured and low-maintenance.
7. Do I need to iron the shawl?
Light ironing or steam is recommended if needed.
8. Is the fabric stretchable?
Some designs have slight flexibility, but most are non-stretch.
9. Are the shawls suitable for formal events?
Yes, they are suitable for both casual and formal wear.
10. Do you restock sold-out items?
Selected popular designs may be restocked.
11. Are your colors exactly the same as shown online?
There may be slight color differences due to lighting and screen settings.
12. Do you provide size measurements?
Yes, measurements are stated in each product description.
13. Are your shawls heavy?
No, they are lightweight for comfortable all-day wear.
14. Do you sell instant hijabs?
Currently we focus on shawls.
15. Are your hijabs suitable for beginners?
Yes, they are easy to style even for beginners.
🎀 2. Styling & Usage
16. Do you provide styling tutorials?
Occasionally on our social media.
17. Can I wear it without pins?
Yes, depending on your styling preference.
18. Is it suitable for office wear?
Yes, our designs are elegant and minimal.
19. Can it be worn for weddings?
Yes, especially neutral and premium tones.
20. Does it stay in place all day?
With proper styling and pins, yes.
21. Is it suitable for outdoor activities?
Yes, as the material is breathable.
22. Will the fabric shrink after washing?
No, if washed according to care instructions.
23. What is the best way to wash it?
Hand wash with mild detergent is recommended.
24. Can I machine wash?
Gentle cycle inside laundry bag only.
25. Can I tumble dry?
Air dry is recommended.
🚚 3. Shipping & Delivery
26. Where do you ship from?
We ship from Seremban, Negeri Sembilan.
27. Do you ship nationwide?
Yes, throughout Malaysia.
28. Do you ship to Sabah & Sarawak?
Yes.
29. How long is delivery?
1–3 working days (Peninsular), 3–7 days (East Malaysia).
30. How long is processing time?
1–3 working days after payment confirmation.
31. Do you provide tracking number?
Yes.
32. What courier do you use?
Selected courier partners depending on service availability.
33. Can I change address after payment?
Only before the order is shipped.
34. What if my parcel is delayed?
Courier delays are beyond our control but we will assist tracking.
35. What if parcel is lost?
We will assist with courier investigation.
36. Do you offer express shipping?
Subject to arrangement.
37. Do you offer international shipping?
Upon request.
38. Can I self-collect?
Currently no.
39. What if I entered wrong address?
Contact us immediately.
40. Are shipping fees refundable?
No, unless error is from our side.
💳 4. Payment
41. What payment methods do you accept?
FPX via ToyyibPay.
42. Is payment secure?
Yes, processed via secure FPX gateway.
43. Can I pay via COD?
No.
44. Can I bank transfer manually?
No, only via FPX.
45. What if payment failed?
Please retry or contact us.
46. I was charged but no order confirmation. What should I do?
Contact us with proof of transaction.
47. Do you accept installment payments?
Currently no.
48. Can I cancel after payment?
Only before shipment.
49. Are prices in MYR?
Yes.
50. Do you provide receipt?
Yes, via email.
🔄 5. Returns & Refunds
51. Can I return opened product?
No.
52. Can I exchange if I change my mind?
No.
53. What if I received wrong item?
Contact us within 48 hours.
54. What if item is defective?
Provide photo proof within 48 hours.
55. Are sale items refundable?
No.
56. Can I exchange color?
No.
57. Who pays return shipping?
Customer, unless our mistake.
58. How long refund takes?
3–7 working days.
59. Refund via what method?
Original payment method.
60. Can I return after washing?
No.
👩💼 6. Orders
61. How do I place an order?
Add to cart and checkout.
62. Can I amend order?
Before shipment only.
63. Can I combine orders?
If not shipped yet.
64. How to track order?
Use tracking number provided.
65. Can I pre-order?
If stated.
66. Why item out of stock?
Limited quantity release.
67. Can I reserve stock?
No.
68. Do you do bulk orders?
Yes, contact us.
69. Do you collaborate with agents?
Contact us for details.
70. Can I request custom color?
Currently no.
📢 7. Promotions & Discounts
71. Do you offer promo codes?
Occasionally.
72. Can I combine promo codes?
No.
73. Why promo not working?
Check expiry or terms.
74. Do you offer free shipping?
During selected campaigns.
75. Can I use code after purchase?
No.
76. Are sale items limited?
Yes.
77. Do you have festive sales?
Yes, during special seasons.
78. Do you offer membership discounts?
Not currently.
79. Do you reward loyal customers?
Through special campaigns.
80. How to stay updated?
Follow our social media.
🏢 8. Company Information
81. Where are you located?
Bandar Sri Sendayan, Seremban.
82. Are you registered company?
Yes, HUZA OFFICIAL ENTERPRISE (003828245-K).
83. Do you have physical store?
Currently online-based.
84. How to contact you?
Email or WhatsApp.
85. What are your business hours?
Monday–Friday, 9AM–6PM.
86. Do you respond on weekends?
Limited response.
87. Do you reply DM?
Yes, during working hours.
88. Do you hire agents?
Contact us.
89. Do you collaborate with influencers?
Yes, email us.
90. Can I become reseller?
Contact us.
🔐 9. Privacy & Security
91. Is my data safe?
Yes.
92. Do you sell my data?
No.
93. Is payment encrypted?
Yes.
94. Do you store card details?
No.
95. Can I request data deletion?
Yes.
📦 10. Miscellaneous
96. Why is color slightly different?
Screen lighting differences.
97. Do you restock same batch?
Not guaranteed.
98. Do you offer gift wrapping?
Upon request.
99. Can I send as gift?
Yes.
100. Why should I choose HUZA Official?
Because we prioritize comfort, quality, and confidence in every hijab 🤍